For general inquiries: Reach out to us at mail@buccaldental.com. Please allow for up to 24 hrs for a response from one of our representatives.

What forms of payment do you accept? We accept PayPal as well as the following credit cards: Visa, Mastercard, Discover, American Express.

How secure is my personal information: replace mail@buccaldental.com with Buccal Dental Inc. and keep the rest of the text in that section.

Do you ship internationally? We are currently only shipping across the U.S and Canada.

How long does shipping take? Shipping times vary by region and can be between 3 - 5 business days.

How do I track my order? We will send you an email with the tracking number within 1-2 business days after your purchase. Please use this link to track your order.

What is your return policy? For sanitary reasons, we do not accept returns where the packaging of the oral irrigator tips have been opened. If you received a damaged or defective product, please contact our customer service team at; mail@buccaldental.com within 15 days of receipt.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mail@buccaldental.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.